Your Issue is Being Escalated...

Its an ugly world of viruses out there. Even uglier is the issue of having problems resolved, apparently.

So I had your basic virus attack. I have Norton 2009. The Viruses apparently disabled a portion of Norton...so I use the chat feature to ask for assistance. two and a half hours later, after talking to two people and waiting for resolution, I go back to their web site and get in a 22 person queue to say I've been waiting an hour and a half for someone who would help me in 20 minutes.

Here is the text of that wait:

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

We are experiencing higher than usual service times. Please wait and an analyst will be with you shortly.

( ) has entered room.

( )(Mon Jan 5 19:38:56 CST 2009)>You are being transferred to ( ).

( ) has been temporarily disconnected. Please wait while the analyst attempts to reconnect.

Analyst has left the room. Your issue is being escalated to another analyst.

I bet they think the term "escalated" means something different than it actually means, because it has been all downhill so far. I have the original window up waiting for Prince Charming the Anti-Viralist up (no activity since "Please wait while I connect you to a Consultant. This would normally take around 20 to 37 minutes.")

Wait.. I have a bite.... Lord got two all of a sudden.

Back soon.


11:00 p.m. They're still working on it. Turns out to be the thorny sort of problem a tech person hates to sink their teeth into. Blue screen...nothing happening...hourglass...hourglass...hourglass...hourglass...

Stay Tuned...

Almost Midnight. Back in service. Boy I will say once I had someone working on the problem they were thorough and helpful. And patient. Okay then. Foot Pajamas and sleep.

Update: So... a Norton window popped up and said run live update and reboot, I did and it just boots to the desktop but you can't click on anything and Norton doesnt load at all in the system tray. Too tired to think about it anymore.